Phase 2

Explore Problems

What problems do the citizens of Ghent experience? What existing solutions are there? And why is it still an issue?

2a) Map Problems

Before we embark on our search for solutions, we explore the selected challenge. What are the problems at hand? To find out, we consult (practitioning) experts, researchers and domain experts. What (technological) solutions already exist? And what still makes it a problem? For the project on understandable healthcare, we spoke with 67 experts in understandable healthcare: 45 experts during a boat event and 22 experts during in-depth interviews. What else? Interviews with citizens at De Krook, a Philo Café in multiple languages, and Dialogue Tables about the chosen challenge. Also, a few Comon employees embark on a short immersive internship.

2b) Select Problems

A challenge always consists of several sub-problems. In the project on understandable healthcare, we identified six. Supported by experts, we one or several sub-problems for which we will devise solutions in the next phase.

Comon's approach

Curious how phase 2 'Explore Problems' fits within a complete Comon process? This timeline will get you started.


Is active
Phase 1
Collect Challenges
Phase 2
Explore Problems
Phase 3
Generate Solutions
Phase 4
Phase 5
Evaluate and Learn