2a) Map Problems
Before we embark on our search for solutions, we explore the selected challenge. What are the problems at hand? To find out, we consult (practitioning) experts, researchers and domain experts. What (technological) solutions already exist? And what still makes it a problem? For the project on understandable healthcare, we spoke with 67 experts in understandable healthcare: 45 experts during a boat event and 22 experts during in-depth interviews. What else? Interviews with citizens at De Krook, a Philo Café in multiple languages, and Dialogue Tables about the chosen challenge. Also, a few Comon employees embark on a short immersive internship.